
How to learn the British accent?
Very often, BPO firms serve American as well as British clients. So, having a neutral accent allows an employee the flexibility of switching from an American client to a British one and vice versa. And in communication, the emphasis is on achieving a neutral accent, removed from the vernacular tinge. An essential quality that the BPO employers look for is a neutral accent that can be easily `Americanised' or 'Britainised'.
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